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Our Response


Operating status: 

We are OPEN and OPERATING in line with government and public health guidelines

To ensure the well being of all our customers and crew, we ask that if you are required to isolate, are unwell, have any Covid like symptoms or if you have recently been in contact with someone who has Covid 19, that you contact us to either cancel or reschedule your booking. 

Covid-19 Refund Guarantee:

We know in these uncertain times that peace of mind is important and we want you to be able to book with confidence 

  • Any booking impacted by COVID can be rescheduled without charge 
  • Any customer cancellation relating to Covid-19 will receive a 100% refund
  • In the event that we are unable to operate a tour due to Covid-19 a 100% refund will apply 

Mask wearing:

Mask wearing is no longer mandatory.  If you are more comfortable wearing a mask you are welcome to do so and some of our team may do the same.  We have masks available at our operating base if you forgot yours and would prefer to wear one.

Covid Clean Approved:

We have top notch hygiene practices and as a Qualmark operator, we have completed an assessment to be Covid Clean Approved.

We have also been endorsed as Covid Ready by the Tourism Export Council of NZ.

This gives our guests the assurance that we place safety first and that our team are aware of and working to take measures to help prevent the spread of COVID-19.

For any questions, or further information, please contact the Customer Service Team on 0800 733 365 or email us